Accessibility Statement

General
Access to any company’s website can be challenging for persons having certain disabilities.  A person’s disability is often unique. Because accessibility needs vary widely, no single solution works for all users. We aim to make this website as usable as possible for the broadest range of abilities and assistive technologies. Our company has made significant efforts to accommodate as many of our customers and potential customers as is reasonable given our size, resources, and knowledge of our customers, and potential customer’s needs.

We have engaged the services of an accessibility and equitable use coordinator, technology professionals, and users with certain disabilities to test our website, assist and advise us in making improvements on an on-going basis.

Accessibility and Equitable Use on this Website
Our website provides several methods, features, and policies that can help with access to our website and/or to products or services provided or referred to on our website or by our business.

There are also various free and paid digital and physical tools, browser extensions, and or aids available by third parties and which are provided by most browsers.

If you are having difficulty with access to our website even after utilizing any access features within this website and/or any third party or browser features, we invite you to contact us for further assistance. Contact information is set forth below.

Procurement and Third Party Applications
As part of our procurement and use of Third Party Applications and certain content, where possible, we attempt to test and remediate any accessibility or equitable use issues that may arise. When needed, we request third-party applications or content providers to ensure they provide accessibility and equitable use as part of universal design functionality.

Our website may use third-party add-ons or “plug-ins” for certain functions social media feeds, etc. These may not work or may not work the same for every user and/or every type of disability.  We do not have control over the structure of these plugins, and are unable to modify them at all or to the extent that would accommodate every user of our website, and are not responsible for those elements which we do not control. We request you to contact us and let us know if you encounter any such issues.

We are Here for You
If you are experiencing difficulties with any content on our website because of a disability, or if you require assistance with any part of our site because of your particular disability, please contact us by email to let us know. We will be happy to assist.

Google Chrome Apple's Safari, Microsoft Edge, and Firefox. We are committed to providing equitable access and mindful of accessibility standards, user feedback, and support and accommodations for persons with disabilities. We work towards equitable experiences in light of universal design to make anaiscandle.com more welcoming, accessible, and usable for all visitors and customers!

Note: if the email is sent to a third-party website or mail server for forwarding to us, the third-party website or mail servers themselves do not read or respond to these emails but will only forward such email to us without prior review.

In contacting us by email or telephone, your privacy will be strictly protected. This means that you will not be required to provide any personal information, including but not limited to your:

Name, address, telephone number, the specific type of disability you may have, information about goods, products, or services you might be interested in, email address (unless you include it in an email you send to us or to our representatives).

Disclaimer

We may periodically update parts of our website, including accessibility features, within the scope of our available resources. If you encounter any accessibility-related issues, please email us at MichaelForAccessibility@anaiscandle.com with “Accessibility Help Request” in the subject line. You may also call us toll-free at Tel: 1-888-575-2386 and mention “accessibility” or state your need for support.

To help us assist you effectively, please describe the specific feature or section involved, the difficulty experienced, and any suggestions for improvement.

This number is dedicated to users experiencing accessibility-related challenges with navigating or using the site. It is available 24/7, and voicemails are encouraged, especially if the line is temporarily unavailable. We will do our best to assist you through an alternative and accessible method consistent with applicable law.

Please note that calls may be monitored or recorded for quality and support purposes. Like any technology, telephone service may occasionally experience outages or disconnections. If so, we encourage you to call again or leave a message.

We believe that reasonable efforts to improve seamless, accessible, and user-friendly website experiences are a worthwhile goal. Progress toward this goal depends on our understanding of user needs, available resources, and evolving technology.

Despite the efforts we may have made regarding equitable use and accessibility, consistent with normal business practices for a company of or size and resources, some content, features, processes, or policies, may be improved, so we always welcome your suggestions.

We are continuously working to improve accessibility and welcome your feedback. If you experience difficulty, please contact us for assistance. Your use of this site is subject to our terms of service.

This website may or may not have links to third-party websites. A few third-party websites (which may or may not have a link or relation to this website) may have their own accessibility features. A number of links (but not all links) to descriptions of or information about third-party website features as provided by some of these third-party websites are listed here for your convenience. This website has not reviewed these statements by others and does not render an opinion on the accuracy of these statements.

Google
For Google Products, including but not limited to:
Chrome
Android

Gmail
https://www.google.com/accessibility/products-features/

Firefox Browser
https://addons.mozilla.org/en-US/firefox/
https://addons.mozilla.org/en-US/firefox/addon/tota11y-accessibility-toolkit/

Internet Explorer
https://support.microsoft.com/en-us/help/17456/windows-internet-explorer-ease-of-access-options

Facebook Accessibility Policy

YouTube Accessibility Policy

Instagram Accessibility Announcement

Instagram Accessibility

Twitter Accessibility

LinkedIn Accessibility

Also, for reference, are the following, which this website has not reviewed or tested. By including these references, this website is not rendering an opinion on any statement made by any of these third parties or contained within any part of these links. Our website has been built with accessibility in mind, but we also recognize that users may have individual needs that are best met through the tools they know and trust. We encourage visitors to use the many **free and widely available assistive technologies** designed to improve access and usability.

Third-Party Screen Readers:

JAWS
https://www.freedomscientific.com/products/software/jaws/ 

A general discussion of Screen Readers by the American Foundation of the Blind
https://www.afb.org/blindness-and-low-vision/using-technology/assistive-technology-products/screen-readers

- **Browser extensions and accessibility plugins**
- **Built-in browser zoom/magnification tools**
- **Operating system accessibility features**
- **Text-to-speech software**
- **Speech recognition tools**
- **Keyboard-only navigation settings**

Using assistive technologies may enhance your experience, especially if you encounter navigation difficulties. While we make reasonable efforts to improve accessibility, we cannot guarantee full compatibility with all tools, devices, or configurations. Some issues may arise due to third-party content or technical limitations.

We discourage reliance on automated scanning tools or legal threats in place of open communication. If you identify an accessibility issue, we welcome direct feedback so we can address it appropriately. Your input supports our ongoing efforts to improve accessibility.

Accessibility is a shared responsibility across platforms, technology providers, and users. We strive to contribute constructively and support equitable access wherever possible.

By using this website, you acknowledge the availability of multiple access options and agree to contact us through the designated support email before initiating any formal legal claims.