Accessibility Statement
This website has been tested and verified by our in-house website and theme developer and programmer for the ability to navigate through any section of our site, view any product, and checkout with only using the bare minimum: a standard QWERTY keyboard layout on the most popular current browsers: Google Chrome Apple's Safari, Microsoft Edge, and Firefox. With that said, we are committed to providing equitable access and mindful of accessibility standards, user feedback, and support and accommodations for persons with disabilities. We work towards equitable experiences in light of universal design to make www.anaiscandle.com more welcoming, accessible, and usable for all visitors and customers!
General
Access to any company’s website can be challenging for persons having certain disabilities. A person’s disability is often unique. What may work well for one person, may cause difficulties for another person. Our company has made significant efforts to accommodate as many of our customers and potential customers as is reasonable given our size, resources, and knowledge of our customers, and potential customer’s needs.
We have engaged the services of an accessibility and equitable use coordinator, technology professionals, and users with certain disabilities to test our website, assist and advise us in making improvements on an on-going basis.
Accessibility and Equitable Use on this Website
Our website provides several methods, features, and policies that can help with access to our website and/or to products or services provided or referred to on our website or by our business.
There are also various free and paid digital and physical tools, browser extensions, and or aids available by third parties and which are provided by most browsers.
If you are having difficulty with access to our website even after utilizing any access features within this website and/or any third party or browser features, we invite you to contact us for further assistance. Contact information is set forth below.
Procurement and Third Party Applications
As part of our procurement and use of Third Party Applications and certain content, where possible, we attempt to test and remediate any accessibility or equitable use issues that may arise. When needed, we request third-party applications or content providers to ensure they provide accessibility and equitable use as part of universal design functionality.
Our website may use third-party add-ons or “plug-ins” for certain functions social media feeds, etc. These may not work or may not work the same for every user and/or every type of disability. We do not have control over the structure of these plugins, and are unable to modify them at all or to the extent that would accommodate every user of our website, and are not responsible for those elements which we do not control. We request you to contact us and let us know if you encounter any such issues.
We are Here for You
If you are experiencing difficulties with any content on our website because of a disability, or if you require assistance with any part of our site because of your particular disability, please contact us by email to let us know. We will be happy to assist.
You can send us an email, explaining in as much detail as possible, what type of difficulty you experienced or believe others may have.
These types of emails should be emailed to us with "Disabled Accessbility" in the subject line at: MichaelForAccessibility@anaiscandle.com. Please provide a description of the specific feature or portion of our website that you feel is not fully accessible or a suggestion for improvement.
The following telephone number is only for assisting you if you require assistance with any part of our site because of your particular disability or because you are having difficulty in accessing or navigating any part of our website because of your particular disability. This number is to be used for help using, understanding, and/or navigating our website and information set forth on the website and in some cases, to place orders. Other pages and/or links within our website may or may not contain other telephone numbers to assist with sales, service, product information, or accounts. You can call us toll free at: Tel: 1-888-575-2386 and mention the word: "accessibility". Voicemails are encouraged and welcomed in the event the toll free number cannot be reached, connected, or is unexpectedly offline due to reasons out of our control.
This telephone number is dedicated to assisting persons with disabilities, including but not limited to blind and visually impaired persons, is available 24 hours, 7 days a week, 365 days a year. Calls and voicemails may be monitored and/or recorded for quality, training and/or archival purposes. Please note, calls just like internet service, can experience downtime. Therefore, if our call cannot be connected, is disconnected, or is dropped at anytime, please call back and/or leave a voicemail.
Note: if the email is sent to a third-party website or mail server for forwarding to us, the third-party website or mail servers themselves do not read or respond to these emails but will only forward such email to us without prior review.
In contacting us by email or telephone, your privacy will be strictly protected. This means that you will not be required to provide any personal information, including but not limited to your:
Name, address, telephone number, the specific type of disability you may have, information about goods, products, or services you might be interested in, email address (unless you include it in an email you send to us or to our representatives).
Disclaimer
We anticipate that from time to time, within our resources, we will be making modifications to parts of our website, and possibly modifications to accessibility of our website. Should there be any lapse or omission in accessibility features or should you experience any accessibility issues, email us with "Disabled Accessbility" in the subject line at: MichaelForAccessibility@anaiscandle.com or the call us toll free at: Tel: 1-888-575-2386 for any help you need to navigate the site or make a purchase.
Reasonable efforts toward improving seamless, accessible, and unhindered use of websites by customers and potential customers is generally a worthwhile goal. Moving closer to this goal will often depend on the knowledge the company has regarding any particular difficulties those using the website might encounter, as well as available resources and improvements with technology.
Despite the efforts we may have made regarding equitable use and accessibility, consistent with normal business practices for a company of or size and resources, some content, features, processes, or policies, may be improved, so we always welcome your suggestions.
This website may or may not have links to third-party websites. A few third-party websites (which may or may not have a link or relation to this website) may have their own accessibility features. A number (but not all) links to descriptions of or information about third-party website features as provided by some of these third-party websites are listed here for your convenience. This website has not reviewed these statements by others and does not render an opinion on the accuracy of these statements.
Google
For Google Products, including but not limited to:
Chrome
Android
Gmail
https://www.google.com/accessibility/products-features/
Firefox Browser
https://addons.mozilla.org/en-US/firefox/
https://addons.mozilla.org/en-US/firefox/addon/tota11y-accessibility-toolkit/
Internet Explorer
https://support.microsoft.com/en-us/help/17456/windows-internet-explorer-ease-of-access-options
Instagram Accessibility Announcement
Also, for reference, are the following, which this website has not reviewed or tested. By including these references, this website is not rendering an opinion on any statement made by any of these third parties or contained within any part of these links.
Third-Party Screen Readers:
JAWS
https://www.freedomscientific.com/products/software/jaws/
A general discussion of Screen Readers by the American Foundation of the Blind
https://www.afb.org/blindness-and-low-vision/using-technology/assistive-technology-products/screen-readers